Employees are key to Pieology because they take their guests from start to finish in crafting their perfect pizza - they are the face of the brand. It takes a lot of employees to keep pizzas flowing smoothly through the line, and as such, Pieology has to hire a lot of people to make sure they are always staffed.
Hiring is by far their top challenge in the restaurant industry today. One of the issues they faced is capturing the good applicants quickly before they take another position somewhere else. Pieology's managers do all their own hiring, but they are often working the line so they are unable to get back to the applicants right away. Once they do, it can be a game of phone tag - and they are often having to use their personal phone to text applicants since most younger applicants do not check email as often anymore. The manual interviewing and hiring process they had was time-consuming, tedious, and not getting the desired results.